How To Open Windows Remote Assistance In Windows 7

Apply Windows Remote Aid

All electric current versions of Windows include a utility that can be used to request assistance from some other Windows user over the Cyberspace. While the particular steps and screens are a bit unlike in each version of Windows, the procedure is basically the same. Essentially, the person wanting assistance runs "Windows Remote Assistance" to create an encrypted invitation file and a secure password. The requester then emails this invitation to someone they trust (such equally CTI technicians) to connect to and temporarily control their computer. The person requesting assistance must have Remote Assistance and Remote Desktop Connections enabled in their Windows.

Click on any topic below to become directly to that department:

Request Remote Aid in:
- Windows 10, 8 or vii
- Windows Vista
- Windows XP
Allow an Invited Remote Assistance Connection
Terminate a Remote Assistance Connection
Enable Remote Assistance in Your Windows
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Windows 10, viii, or vii

To Request Remote Assist in Windows 10, eight or 7

1.Open up the Windows Control Panel

a. In Windows 10 or 8.ane, right-click on the Windows logo Start Button in lower left of all screens, and select Control Panel.

b. In Windows 8:

on any screen, printing the Windows logo key + the Ten central, and select Control Panel; or

In Tiles view, type �Control Console� and click on Control Panel nether Apps Results.

In Desktop view, open the Charms Bar, click on Settings, and select Control Panel

c. In Windows 7: click Start and select Control Panel

ii.Open Troubleshooting:

a.In Icon View, select Troubleshooting.

b.In Category View, under �Organization & Security� click �Find and Gear up Bug�. IF System and Security is already open, under �Action Center�, click on �Troubleshoot mutual computer problems�.

3.Click on �Get assist from a friend� (on the left)

Get Help from Friend

4.Click on �Invite someone to help you�

Invite Helper

five.Select �Apply e-mail to ship an invitation� (or �Salve this invitation as a file� if you want to manually attach the �Invitation.msrsincident� file to a personal web-based electronic mail message).

Send Email Invitation

Windows volition automatically create the invitation message, an encrypted "Invitation.msrsincident� file, and a 12 character password.

6.Address your email back up request to CTI Support as directed ( CtiMls99@hotmail.com ; or CtiSupport@ctimls.com; or see email annotation) and send. Windows will automatically open a screen displaying the connection password.

seven.Tell CTI Support which email address you sent your invitation to, and the 12 grapheme password in your Windows Remote Assistance pop-up screen.

To allow a Remote Assistance connection, click here.

To suspend, change or end a Remote Assistance connexion, click hither.

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Windows Vista

To Request Remote Assist in Windows Vista

1. Click Start

2. Select �Help and Support� [or blazon �Remote Assistance� in the Beginning Search box]

iii. Select �Windows Remote Aid� or �Use Windows Remote Assistance to go help��

4. Select �Invite someone you trust to help you�

5. Select �Utilise e-mail to send an invitation� (or select �Save this invitation as a file� if you want or demand to manually attach the invitation file in your spider web-based email).

vi. Blazon and retype a secure password (with at least 6 characters, such as CTI*assistance).

� If you selected �Salve this invitation as a file�, enter a path to the invitation file

7. Click Next [or Cease].

8. If you selected

� �Apply e-mail to transport an invitation�, Windows will automatically open the default Windows e-mail program, create an invitation message, and attach an encrypted �RATicket.MsRcIncident�file.

� If you selected �Salve this invitation as a file�, Windows will create and salvage an encrypted �Invitation.MsRcIncident� file.

� Exercise not change the �.msrcincident� file extension.

� For optimum security, practise non include your connection password in your invitation message (although you may send it in a dissever email message if appropriate).

9. Address your e-mail support asking to CTI Support as directed ( CtiMls99@hotmail.com ; or CtiSupport@ctimls.com; or see email note) and Ship.

10. Tell CTI Back up which email address you lot sent your invitation to, and the connexion password you created.

To allow a Remote Assistance connection, click here.

To suspend, change or stop a remote assistance connection, click here.

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Windows XP

To Asking Remote Assistance in Windows XP

i. Click Beginning and select �Help and Support�

ii. Select �Remote Assistance� if displayed

3. Select �Invite a friend to connect to your computer with Remote Assistance� or select �Invite someone to help you� whichever is displayed

4. Select �Use e-post to send an invitation� (or select �Save this invitation as a file� if you want or need to manually attach the invitation file in your web-based email). Windows will automatically open up the default Windows e-mail program, create an invitation message, and adhere an encrypted �RcBuddy.MsRcIncident�file.

5. Address your email support request to CTI Back up as directed ( CtiMls99@hotmail.com ; or CtiSupport@ctimls.com; or see email note) and click �Invite this person�

6. Enter Your name beside FROM, and type an invitation bulletin in the Message box.

vii. Click Proceed

viii. Select a duration the invitation will remain open (typically one day or 24 hours)

9. Bank check �Crave the recipient to use a password�

10. Type and retype a secure countersign (with at least half dozen characters, such as CTI*help).

11. Click �Ship Invitation�

12. Tell CTI Support the password you lot created.

To permit a Remote Aid connectedness, click hither.

To suspend, change or end a remote aid connection, click here.

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All Windows Remote Assistance

To Allow an Invited Remote Assistance Connection

When a CTI tech opens your invitation for help file, you will receive a prompt to let the connection and a separate prompt to allow the tech to "share control" of your computer.

i.Click �Yes� to a permission prompt such as �Would y'all like to permit Support/HelperName to connect to your calculator?� (or "Do you lot want {Support/HelperName} to view your screen and chat with you lot?") This allows CTI Support to passively run into your desktop, but not to apply any Windows functions on your estimator. CTI will not be able to help you use your computer unless you also share control (run across side by side step).

ii. At a permission prompt such every bit �Would you similar to let Back up/HelperName to share control of your computer?�

If your computer is running Windows Vista, 7 or 8, check beside �Let {Support/HelperName} to respond to User Account Control prompts� so

Click Yeah .

Email Note : CTI's main Tech Support email addresses are CtiSupport@ctimls.com; and CtiSarasota@gmail.com.

Personalization Note . During a Remote Assistance connection any personalization settings (such as desktop groundwork or custom cursor paradigm) volition be temporarily disabled. This is to optimize connectedness speed. Personalization settings should be automatically enabled one time the Remote Assist connection is closed, or Windows is restarted.

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To Suspend, Change or End a Remote Assistance connection

In the Windows Remote Assistance toolbar click

Pause to suspend sharing your computer screen. CTI will not be able to view your screen until yous click Proceed.
�Stop Sharing� or "Stop Control" to cease sharing control of your computer screen just allow CTI'southward tech to continue to to view your screen.
Disconnect or Close (cherry-red 10 in top right corner) to completely end the back up connectedness.

To fix Windows to Enable the Remote Assistance utility

Remote Aid is commonly enabled by default in Windows. However, if you are not able to make a Remote Assistance Connection, you should verify that Remote Assistance is enabled on your reckoner as follows.

Open Windows Command Panel
In the Control Console
- in Archetype or Icon view, click System, select Remote Settings Task (on left)
- in Category view, click System and Security, select System, and click "Allow Remote Access"
Under the Remote tab on the System Properties screen,
- in Windows Vista/vii/8/10, bank check "Permit Remote Assistance connections to this calculator"
- in Windows XP: check "Allow Remote Assistance invitations to be sent from this figurer"
- if you lot are using a firewall other than the one provided in Windows, yous may need to set it to open port 3389.
Click the Advanced push button
On the Remote Assistance Settings screen
1. check "Allow this computer to be controlled remotely"; and
2. select the maximum corporeality of time (in Minutes, Hours or Days) invitation can remain open. The setting default is half dozen hours.
3. click OK.